Advanced Services

Providing help desk services and remote monitoring should not be expensive when you have invested in the technology to provide stable and reliable wireless in your property. The airline industry has taught us a valuable lesson; a coach seat on a discount airline to Miami provides the exact same customer experience as a coach seat on full service carrier to the same destination.

Why would you pay two or three times as much for the same seat?

All guests and hotel staff have immediate access to technical support via our toll-free network support telephone number. Based in Buffalo, NY and available 24x7x365, they handle thousands of calls per month, several thousands of guest rooms in the OneMedia footprint.

OneMedia technical support teams are uniquely trained and qualified to support our wireless bundles and the various laptop software that is appearing on the market. The team has access to monitor each of the hotel networks, from user to access point and beyond, and immediately diagnose and correct the network issue.

In the event that the trouble is related to the Internet Service Provider, One Media Wireless provides a “warm handoff” – eliminating the need for hotel staff to spend hours on the phone repeating troubleshooting steps. This value-added service greatly improves the time to have your network back on-line and servicing your guests.

"Working with One Media Wireless, we deployed the first Smart High-Speed Hotel Hotspot in less than 90 minutes. We had complete Wi-Fi coverage and management of our 68 - room Holiday Inn Express in Duluth, GA in less than two hours – simply amazing,” said Sultan. "We were astounded at the speed and ease with which we had the system deployed and are now replicating this success across our other properties. We plan to have the Smart High-Speed Hotel Hotspot systems in place at the majority of our hotels as soon as possible."

– Shan Sultan, General Manager and Owner, Sapna Hotel Group